ISO 10002:2004 Quality Management
Home / Products/Services / Yellow Belt Certification Services / ISO 10002:2004 Quality Management
ISO 10002:2004 Quality Management
SO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. ISO 10002:2004 addresses the following aspects of complaints handling: enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization\\\\\\\\\\\\'s ability to improve its product and customer service top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training recognizing and addressing the needs and expectations of complainants providing complainants with an open, effective and easy-to-use complaints process analysing and evaluating complaints in order to improve the product and customer service quality auditing of the complaints-handling process reviewing the effectiveness and efficiency of the complaints-handling proces Additional Information: Minimum Order Quantity: 01 Set Item Code: ISO10002 Pay Mode Terms: D/A,T/T (Bank Transfer),Other Port of Dispatch: Mumbai.
Send EnquiryRelated Products
Products / Services
- Lead Auditor Training
- Lead Auditor Iso 22001 Fsms/haccp
- Gost R Explosion Proof Certificate
- Internal Auditor Training
- Testing Civil Construction Products
- Ce Marking Services
- Six Sigma Training Institute
- Six Sigma Executive Program
- Six Sigma Green Belt
- Six Sigma Black Belt
- La 9001training
- Six Sigma Training
- Training Program
- Welder Testing Certification
- Internal Auditor Iso 13485
- Internal Auditor Training
- Export To Uganda Pre-export Verification Of Conformity Std
- Internal Auditor Training
- Technical Inspection Tpi
- Security Inspection Machines
- Ship Technical Inspection Tpi
- Containers Technical Inspection Tpi
- Gostr Legal Framework
- Type Of Gost R Certificates
- What Is The Ukrsepro Certificate
- Type Of Ukrsepro Certificates
- Iso 9001 2008 Certification
- Information Technology Iso
- Iso 50001 Energy Management
- Iso 3834 Certification
- View All