Information Technology ISO

Information technology - service management

Why ISO/IEC 20000 ? At present, the IT and ICT services and tools in some way maybe affect every area of human activity or business. Whether delivering hardware and software solutions, providing web space or housing, or manage network design, control and preparing projects for ICT solutions, providing mobile communications and payment gateways, database programming, application, etc., moving in the area of ICT services - one of the most flexible and fastest growing business sector. Effects of inefficient election, user inconvenience, inflexibility of failure, limited capacity, poor response time or even the loss and misuse of information may vary from annoying to disastrous delays disposal of business and property. Standard ISO 20000 provides a solution to prevent the above-mentioned risks.

Standards and recommendations.

ITIL and ISO 20000 International framework and standard for the provision of IT services (IT Service Management) is based on the best practice guide of ITIL (IT Infrastructure Library version 2, 3) which is the basis for standard ISO / IEC 20000-1:2005 (Specification), ISO / IEC 20000-2:2005 ( Code of practice, the set of recommendations on how to achieve what specifies the 1st part), and will in future be followed by even parts 3 and 4 It is the first standard in the world which deals with specific IT service management.

The main elements of the standard. Standard ISO / IEC 20000-1 define the requirements of main ITIL books and process approach (and the principle of P-D-C-A) for organizations which want to deliver managed IT services. And for those who wants to be successful both commercially and to meet the needs of its customers.

Standard contains the following main elements: Planning and implementation of management services Planning and implementation of new or changed services The processes of service delivery - the availability, continuity, capacity, IT safety management, reporting, SLM, budgeting... Relationships Processes Resolution Processes - incident / problem management, Control processes configuration management, change management The processes of release

GOAL Certification according to ISO / IEC 20000-1 fast becoming a standard of quality among providers of ICT services. And it is not only the label, it allows also to improve their quality of service and reasonable application of processes for monitoring and analysis. This then contributes to an increase in the success of the company. We have certified major provider of IT services such as Fujitsu-Siemens Computers sro, ?EZnet Ltd., Telefonica O2 Sevices Ltd. etc.

Cost savings

Working time savings. Company with established system according to ISO 20000 reported 50% reduction of working time devoted to errors repair. Time spent in the beginning of the project is an investment with multiple returns.

Real life implementation

For who for what? For the companies, which takes IT services from external suppliers and want to ensure a consistent approach from all their IT service providers? For the IT services providers who are trying to achieve best practice in the management of IT services and want to prove their internal and external clients, providing consistent and quality IT services. Also, companies that want to improve the quality of their IT services, increase productivity and reduce costs in the field of Information Technology.

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